Community Manager

The Bloomberg Center for Government Excellence at Johns Hopkins University (the Center/GovEx) is looking for a Community Manager to join the Communications Team.

The Center provides: coaching and technical assistance to government leaders and their teams to build a data-driven public sector that fairly and justly uses data; tailored curriculum for government partners to upskill employees and improve data practices; research and analytics to bridge the gap between research and reality, understand complex issues, engage residents and implement policy interventions that lead to equitable outcomes and transforms the standard of living for underserved residents; and human resource support to help deepen the bench of data thinkers across city agencies and attract new talent who can think about problem solving.

We are seeking an experienced and passionate Community Platform Manager to oversee and nurture our City AI Connect online community, a platform designed to connect staff of local governments around the world working on generative AI. Reporting to the Communications Director, ideal candidate will be responsible for creating and maintaining a thriving online space where community members can engage, collaborate, and share ideas around the use of generative AI in cities. This role requires a deep understanding of community dynamics and the ability to leverage various platforms and tools to foster a vibrant and supportive community.

The Center is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression. You must be willing to think about reimagined government, knowledge, and engagement models through the lens of dismantling these legacies.

Specific Duties & Responsibilities

Community Strategy (10%)

• Develop and execute a comprehensive community engagement strategy aligned with the organization’s goals and values.
• Set clear objectives and key performance indicators (KPIs) to measure the success and growth of the community.

Content Creation (15%)

• Create and curate content (e.g., articles, blog posts, videos, webinars) that resonate with the community’s interests and needs.
• Ensure content is informative, engaging, and relevant to foster discussions and interactions.

Community Engagement (25%)

• Act as the primary point of contact for community members, responding to inquiries and facilitating conversations.
• Foster a positive and inclusive atmosphere within the community and mediate conflicts when necessary.
• Encourage member participation and user-generated content.

Platform Management (15%)

• Manage the community platform(s) and social media channels, ensuring they are user-friendly and up to date.
• Monitor and analyze community activity, track metrics, and report on trends.

Moderation & Compliance (5%)

• Develop and enforce community guidelines and policies to maintain a safe and respectful environment.
• Moderate discussions, remove inappropriate content, and address violations promptly.

Community Growth (25%)

• Work with the GovEx Communications team to develop and implement strategies to attract new members and increase engagement within the community.
• Collaborate with marketing and outreach teams to promote the community to a wider audience.

 Feedback & Improvement (5%)

• Gather feedback from community members and use it to enhance the community experience.
• Continuously seek ways to improve the community platform and processes.
• Report progress and emerging themes to leadership.

Minimum Qualifications

• Bachelor’s Degree in related field.
• Five years related experience.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Bachelor’s Degree in Marketing, Communications, or a related field (or equivalent experience).
• Proven experience in community management, ideally within a digital or online environment.
• Proficiency with community management tools, social media platforms, and analytics.
• Familiarity with the generative artificial intelligence, the civic tech industry, and the organization’s products/services.
• Fluency in Spanish.

Classified Title: Communications & Marketing Manager
Job Posting Title (Working Title): Community Manager
Role/Level/Range: ATP/04/PE
Starting Salary Range: Min $72,600 – Max $127,000 Annually ($120,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: 37.5/5
Exempt Status: Exempt
Location: Hybrid/Homewood Campus
Department name: ​​​​​​​Ctrs for Govt Excellence & Public Innova
Personnel area: Academic and Business Centers

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees’ health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

 Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

 The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.