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Six years ago, Wired published an in-depth article about using 311 data as a tool for engaging with and measuring the needs of New York…

"We collect and have a lot of data, but we don’t have enough analytical capacity to make it usable and actionable or to support decision-making."…

When you think of Flint, Michigan, your first thought is likely of befouled water, not of blight, but the City is making great strides in…

Sunshine. Tapas. Open Data. These three things (not necessarily in that order) sum up the International Open Data Conference (IODC) that three members of the…

High quality data allows for better delivery of services, more trustworthy insight, and clearer actionable intelligence. Short-term data collection (weeks/months) efforts often use tools like…

Data influences our lives in a myriad of ways every day. We use it to choose restaurants, get us to destinations faster, combat gun violence,…

How is Kansas City's streetcar helping the City make dangerous buildings safer? With its new smart city corridor, Kansas City, Missouri is using real time data and analyses…

I met Melissa Kraft, Chief Data Officer in Denton, Texas, at West Oak Coffee Bar on a Tuesday last April for the Little D Open…

Customer service data such as calls to a city’s 311 center provides leaders with insights into the pulse of a city and the needs of…

Gotcha is a word that often unsettles many managers in performance management programs. For the most part, managers get frightened about anything performance if there…