Customer service data such as calls to a city’s 311 center provides leaders with insights into the pulse of a city and the needs of its residents and businesses. Many jurisdictions make this data available to the public, albeit inconsistently, enabling researchers, journalists, non-profit organizations, and others to understand where needs are and how well they are being met. In this office hours, we explore how Kansas City, MO opened their 311 data, how Raleigh, NC is planning to release their data in the future, and how this data is/will be used by their communities. We also spoke about the use of standards such as Open311, and how they affect the consumption and use of 311 data at scale.
The discussion features:
- Adam Martin (Raleigh, NC), a strategy management consultant and growth hacker with deep technology expertise and a passion for forging smarter cities. He currently runs the Open Data program for the City of Raleigh.
- Benjamin Clark, an Assistant Professor of Public Administration at the University of Oregon (starting September 2016). He regularly uses data from 311 systems to better understand the management of cities—the demands of citizens and the way in which cities respond to these demands.
- Eric Roche (Kansas City, MO), Chief Data Officer with the City of Kansas City, MO Office of Performance Management. Eric’s role focuses on using data to uncover relationships, communicate ideas, and improve performance.
- Philip Ashlock (U.S. GSA) creates digital civic infrastructure to support civic engagement and open government. He is currently the Chief Architect at Data.gov where he leads the open source development process to implement a federated architecture for open data and APIs across government.
Listen to the Recording (or download)